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SHIPPING POLICY

 

 

Last Updated: August 23, 2026

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Thank you for shopping PELEH® by Earl Hankton. We carefully prepare each order for shipment. Please review the information below regarding processing, delivery, tracking, and shipping responsibilities.

1. Processing Time

Orders are generally prepared for shipment within:

  • Standard orders: 2–3 business days

  • Custom or personalized orders: 3–5 business days

Processing times do not include weekends or holidays.

During product launches, promotional periods, holidays, or periods of unusually high order volume, additional processing time may be required.

2. Shipping & Estimated Delivery

Estimated carrier transit times are:

  • Standard Shipping: approximately 7–10 business days

  • Priority Shipping: approximately 4–7 business days

Shipping transit time begins after your order has been processed and transferred to the carrier.

Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, holidays, service disruptions, and other circumstances outside PELEH®'s reasonable control may affect delivery times.

Available shipping methods and applicable shipping charges will be displayed at checkout.

3. Order Tracking

When tracking is available, a shipping confirmation containing your tracking information will be sent to the email address associated with your order.

Please allow time for the carrier's tracking system to update after your shipping confirmation is issued.

4. Lost, Stolen, or Delivered Packages

PELEH® is not responsible for packages that are lost or stolen after the carrier has confirmed delivery to the shipping address provided with the order.

If tracking shows your package as delivered but you cannot locate it, we recommend:

  • Checking around the delivery location

  • Checking with household members or neighbors

  • Allowing a short period of time in case the carrier marked the package delivered before completing delivery

  • Contacting the shipping carrier regarding the delivery

If tracking does not show successful delivery and you believe your package may have been lost in transit, contact us at info@pelehinc.com so we can review the available tracking information and determine the appropriate next steps.

5. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you discover an error in your shipping information, contact us at info@pelehinc.com as soon as possible.

If the order has not yet shipped, we will make reasonable efforts to correct the address.

Once an order has been transferred to the carrier, we cannot guarantee that the shipping address can be changed or redirected.

PELEH® is not responsible for orders that are misdelivered, returned, or lost because of incorrect or incomplete shipping information provided by the customer.

Additional shipping charges may apply if an order must be reshipped due to an incorrect or incomplete address.

6. Returned-to-Sender Packages

If a package is returned to PELEH® because of an incorrect address, failed delivery attempt, refusal, or other delivery issue, we will contact you regarding available options.

Additional shipping charges may be required before the package can be shipped again.

7. Contact

For shipping questions or assistance with an order, contact:

PELEH® by Earl Hankton
info@pelehinc.com
Texas, USA

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