top of page

REFUND & RETURN POLICY

​

Last Updated: August 23, 2026

 

We want you to love your PELEH® items. Please review our Refund & Return Policy before making your purchase.

 

1. Return Eligibility

Unless an item is designated as final sale or otherwise excluded below, eligible merchandise may be returned within 14 calendar days of delivery.

To be eligible for a return, merchandise must be:

  • Unworn and unused

  • Unwashed

  • In its original condition

  • Free from stains, odors, damage, or alterations

  • Returned with original tags and packaging, when applicable

Items that do not meet these conditions may be refused.

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Customized or personalized merchandise, including names, years, or special requests

  • Items specifically marked Final Sale

  • Worn, washed, altered, or damaged merchandise

  • Items returned outside the applicable return period

Limited-edition merchandise is returnable only when it otherwise meets our return requirements, unless the product was specifically identified as Final Sale at the time of purchase.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 3 calendar days (72 hours) of delivery.

Include:

  • Your order number

  • A description of the issue

  • Clear photographs showing the item and the problem

If the claim is approved, PELEH® will provide an appropriate resolution, which may include replacement, exchange, or refund depending on the circumstances and product availability.

4. Starting a Return

Before sending an item back, contact us at info@pelehinc.com with your order number and reason for the return.

Do not send merchandise back without first contacting us. Unauthorized returns may not be accepted.

Return instructions will be provided after your request has been reviewed.

5. Refunds

Once an approved return is received and inspected, we will notify you of the status of your refund.

If approved:

  • Refunds will be issued to the original payment method

  • Original shipping charges are non-refundable unless the return resulted from an error by PELEH®

  • Processing times vary by financial institution and payment provider

Please allow your bank or payment provider additional time to post an approved refund to your account.

6. Exchanges

Exchange requests are subject to product and size availability.

If the requested replacement is unavailable, we may offer a refund for an eligible returned item instead.

Customized, personalized, and Final Sale merchandise is not eligible for exchange except when damaged, defective, or incorrect.

7. Contact

For return, exchange, or refund questions, contact:

PELEH® by Earl Hankton
info@pelehinc.com
Texas, USA

bottom of page